Grooming Terms & Conditions
We LOVE Dogs at Hounds and we do everything we can to make your Dogs Grooming experience with us as enjoyable as possible. We have a few T&Cs in place to help keep the Hounds team and your Dogs safe and happy.
When booking an appointment at Hounds for your Dog to be Groomed we will ask for a deposit on your first visit. Deposits range from £5 - £20 depending on the treatment your Dog is having. Deposits are nonrefundable, you can change your Dogs appointment date/time but we will need 24 hours notice. If you do not arrive for your appointment or cancel with less than 24 hours notice we will retain your deposit. This also applies if you change your Dogs service after booking their appointment, each service is allocated time and if on the day you change your mind we haven't enough time to reschedule the day. If you wish to change your Dogs service we will require 24 hours notice.
Cancellations and no-shows are incredibly damaging to any business, especially independent ones like Hounds. Because of this, and only in situations where a deposit has not been required, we do charge a cancellation fee of £10/£15 depending on service booked if you do not give us 24 hours notice to help cover staffing costs in-cured.
To help keep the day smooth and avoid anyones appointments running over, we ask that you arrive on time for your Dogs appointment. Please note that due to Covid-19 regulations within the salon we can not accept Dogs before their appointment time. Please arrive at your Dogs appointment time, if you are later than 15 minutes we may not be able to adhere your appointment as this will cause lateness for future bookings that day. Sticking to your arranged pick-up time is also important as with Covid-19 restrictions if you are late picking your Dog up we cannot allow the next appointment into the salon. If you are late by 30 minutes or more we will add a fee of £5 every 30 minutes to your Dogs Grooming cost.
Have your phone on hand at all times when your Dog is with us at Hounds. If we need to contact you we will call you, this might be to ask you about your Dogs groom, alert you of any issues and to let you know a collection time. You should receive grooming updates via text the night before your appointment, if not please let us know so we can check your contact details. If you change your phone number please let us know before your Dogs appointment.
If you are entrusting someone else to drop and collect your Dog from Hounds please send a note with your Dogs grooming requirements or call/message ahead of their appointment with us. If it is your first time visiting Hounds we ask you arrive with your Dog so we can chat to you and get exactly what you want from your Dogs groom.
Matting charge of £5, matting damages equipment and takes extra time, because of this we charge a fee to cover any additional costs to us.
Fleas - if we spot fleas/ticks on your Dog we will use a Flea treatment shampoo and need to clean down the whole salon. This can cause us serious delay and we implement a £3.50 charge for fleas/ticks.
Aggression - Not all Dogs love the groomers or other Dogs please make us aware of any behavioural issues your Dog might have so we can tailor your Dogs appointment to suit them. We will never put a staff member in danger at Hounds and we can only do what your Dog allows us to do in the Groomers. Regular visits can help ease your Dog into the salon environment and gain trust with the team.
Covid-19, if you or anyone in your family is showing symptoms or has been in contact with someone who has tested positive we kindly ask you reschedule your appointment with us as soon as possible.
These T&Cs are to protect Hounds, the team and your Dogs and I thank you for your understanding.