Any damaged deliveries or faulty goods must be reported to us as soon as possible via email email@example.com
If your order isn't right in anyway you can return your unwanted items to Hounds in the original packaging with tags attached within 14 days of purchase for a refund or exchange. We can not refund the cost of postage. Please contact the team at Hounds for more information firstname.lastname@example.org
Return postage is at the cost of the purchaser unless the goods are damaged or faulty.
Hounds cannot be held responsible for return packages which are lost or damaged before reaching us. We recommend that you send the item via recorded delivery, retain proof of postage and insure the item for its full value.