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Any damaged deliveries or faulty goods must be reported to us as soon as possible via email 

If your order isn't right in any way you can return your unwanted items to Hounds in the original packaging with tags attached within 14 days of purchase for a refund or exchange. We can not refund the cost of postage. Please contact the team at Hounds for more information 

Personalised Christmas orders cannot be refunded or exchanged unless faulty. 

we can not accept Christmas stock for return or exchange after December 24th 2018.

 Return postage is at the cost of the purchaser unless the goods are damaged or faulty.

Hounds cannot be held responsible for return packages which are lost or damaged before reaching us. We recommend that you send the item via recorded delivery, retain proof of postage and ensure the item for its full value.